PRIVACY POLICY

Effective Date: March 3, 2026 | Last Updated: March 3, 2026

Carlton Court Reporting ("Carlton," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at carltoncourtreporting.com (the "Site") or use any of our court reporting, litigation support, or related services (the "Services").

By accessing the Site or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

1. Information We Collect

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you use our Site or Services, including but not limited to: your name, email address, phone number, mailing address, firm or company name, bar number or professional credentials, billing and payment information, case-related information provided for scheduling and service delivery, and any other information you choose to provide through our contact forms, scheduling portal, or direct communications with our team.

Information Collected Automatically

When you access our Site, we may automatically collect certain information about your device and usage, including: IP address, browser type and version, operating system, referring URLs, pages viewed and time spent on pages, click-stream data, and device identifiers. We collect this information through cookies, web beacons, pixels, and similar tracking technologies.

Google Ads and Analytics

We use Google Ads and Google Analytics to analyze website traffic, measure advertising performance, and deliver relevant advertisements. Google may use cookies and similar technologies to collect information about your interactions with our Site and other websites. You can learn more about how Google uses your data at google.com/policies/privacy/partners and opt out of personalized advertising at adssettings.google.com.

2. How We Use Your Information

We use the information we collect for the following purposes: to provide, maintain, and improve our Services, including scheduling court reporters, delivering transcripts, and managing your account; to process transactions and send related information, including confirmations, invoices, and delivery notifications; to respond to your inquiries, comments, and requests; to send administrative information, such as updates to our terms, conditions, and policies; to send marketing communications, where permitted by law, including information about our Services, promotions, and industry insights; to monitor and analyze usage trends to improve our Site and Services; to detect, prevent, and address fraud, unauthorized access, and other illegal activities; to comply with applicable legal obligations, including responding to lawful requests from public authorities; and to enforce our terms of service and protect our rights, property, and safety.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers. We may share information with third-party vendors, contractors, and service providers who perform services on our behalf, including payment processing, data hosting, email delivery, analytics, and customer service. These parties are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

Court Reporters and Litigation Support Professionals. To fulfill our Services, we share case-related scheduling information with the court reporters, videographers, interpreters, and other professionals assigned to your matter. This information is limited to what is necessary for them to prepare for and perform the engagement.

Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements, to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Carlton, our clients, or others.

Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site of any such change in ownership or control of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For client engagement records, including transcripts, invoices, and scheduling records, we retain information for a minimum of seven (7) years following the completion of services, or longer if required by applicable law or professional obligations. When personal information is no longer necessary for these purposes, we will securely delete or anonymize it.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit and at rest, access controls limited to authorized personnel, secure hosting infrastructure, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access and Portability. You may request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

Correction. You may request that we correct any inaccurate or incomplete personal information.

Deletion. You may request that we delete your personal information, subject to certain exceptions provided by law.

Opt-Out of Marketing. You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative communications related to your use of our Services.

Cookie Preferences. Most web browsers are set to accept cookies by default. You can adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect the functionality of certain features of our Site.

7. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information (we do not sell your personal information); and the right to non-discrimination for exercising your privacy rights. To exercise any of these rights, please contact us using the information provided below.

8. Illinois Privacy Rights

As an Illinois-headquartered company, we comply with all applicable Illinois privacy laws, including the Illinois Personal Information Protection Act (PIPA). We do not collect biometric information through our Site or Services. In the event of a data breach involving your personal information, we will notify you in accordance with applicable state law requirements.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated or controlled by Carlton. This Privacy Policy does not apply to such third-party services, and we are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you access through our Site.

10. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where required by law, provide you with notice of the changes. Your continued use of the Site or Services following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Carlton Court Reporting

Email: info@carltoncourtreporting.com

Phone: 646-389-6106

Web: carltoncourtreporting.com

THE RECORD. PERFECTED.

© 2026 Carlton Court Reporting. All rights reserved.